Shop Policy

[Basic Terms]

  • This shopping service agreement (hereinafter referred to as "this agreement") applies only to the retail services provided by our company, and does not apply to other services (including but not limited to public events, private retreats, corporate sponsorships, etc.).

[Seven-Day Inspection Period]

  • Definition of the seven-day inspection period: Customers can enjoy a seven-day inspection period (including holidays) starting from the day after they receive the product. This provides you with the opportunity to inspect, observe, and confirm whether the product has any defects, and is not a trial period for the product.

  • Customers may initiate a return or exchange process within seven days of receiving the product without incurring any fees. However, “unpacked personal hygiene products" (including but not limited to yoga mats, yoga bricks, etc.) are not applicable to the seven-day inspection period. Returns will not be accepted for these products once they have been unpacked.

  • The seven-day inspection period does not apply to in person or on-site event pick-up orders. Returns will not be accepted for these orders.

  • Due to transportation considerations, the seven-day inspection period is not available for international purchases.

[Return Procedure]

[Reasons for Refund Refusal]

[Refund Procedure]

[Exchange Procedure]

【退換貨須知】

  • If you wish to return the goods, customers can contact the official Soul Barn LINE within the seven-day inspection period, provide contact information, and customer service staff will provide relevant assistance in handling returns and exchanges. Customers are required to maintain the integrity of the product (product packaging unopened, undamaged). For return details, please refer to the Return Policy. The logistics costs will be covered by Soul Barn.

  • If you discover non-human defects, including in appearance or function, or if you find that the product does not match what you ordered before unsealing it within the seven-day inspection period, except for color differences due to computer display, please contact Soul Barn's official LINE within the seven-day inspection period and provide your contact information. Soul Barn will provide relevant assistance in handling returns and exchanges, and the logistics costs will be covered by Soul Barn.

  • If you discover any discrepancy with the product, including receiving the wrong product or a color discrepancy (computer display color difference is not applicable), after the seven-day inspection period, we will not accept returns. Please understand that this does not apply to defects inherent in the product. However, please contact Soul Barn official LINE @soulbarn as soon as possible to provide your contact information. We can still provide relevant assistance in handling product exchanges. The logistics fees associated with the exchange will be covered by the customer.

    *Please refer to the "Seven-Day Inspection Period" for the definition of the seven-day inspection period.

  • In consideration of hygiene issues, yoga blocks and yoga mats are personal items. Therefore, we do not accept returns or exchanges within the seven-day inspection period if the product has been worn, washed, damaged due to human factors, has a personal tactile perception, has a material odor, has a size difference of less than 5% from the website's stated measurements, or if the product's tags or packaging have been removed or cut. Please be aware of these conditions.

  • If the product (including but not limited to accessories, gifts, inner and outer packaging, accompanying documents) is damaged, lost, or missing and cannot be restored to its original state, including but not limited to torn labels, incomplete packaging and accessories, used products, or damaged appearance, we will charge a refurbishment fee depending on the situation.

  • Soul Barn will periodically offer discounts and promotional activities and adjust the prices of products during the promotional period. We do not accept returns due to differences in prices during the promotional period.

[Refund Policy]

  • If you apply for order cancellation before receiving the goods, we will give you a full refund of the amount paid.

  • We will refund according to the price you paid for the goods and deduct any fees if the goods are returned damaged or incomplete, including accessories, gifts, packaging, accompanying documents, and invoices. If any of these items are damaged or lost, we will charge a refurbishment fee and inform the customer before proceeding with the refund.

  • If you fail to send back the invoice, we will not be able to process the refund. The customer must retrieve the goods by themselves within 90 days, or we can assist with shipping at the customer's expense. If the customer does not retrieve the goods within the storage period, the customer will bear the responsibility of storage.

  • By submitting a refund request, the customer agrees to Soul Barn's refund policy and accepts that Soul Barn will handle the voiding of the invoice and related processing matters on behalf of the customer.

  • Refund time: After the customer submits the refund request and the customer service verifies the product's condition, we will refund the amount within 14 working days (excluding holidays) to the customer's bank account.

[Invoice Policy]

  • After the order is placed, we will send a confirmation letter via official LINE and issue a paper invoice after confirming the payment. The invoice will be attached to the product.

  • Customers are not allowed to request a change from a three-part invoice to a two-part invoice after the issuance of the invoice. If it is necessary to change a two-part invoice to a three-part invoice, the postage will be covered by the customer.